One common problem with the new patch 1.08 and the way it handles characters is that storage "mules" or additional character files don't transfer over very easily.
came up with this solution for anyone with more than 10 characters:
OK, to begin with, I suppose that you have your extra character files stored somewhere, like on a floppy or some folder on your hard drive. I also suppose that they are named with the old "dlinfo_*.drv" where * is 0 through 9. If you can't see the files at all, you probably need to change the setting in [My Computer][View][Folder Options][View][Hidden files] there are three choices under that, select [Show all files]. Now, if you can't see the ".drv" extension, change your settings in [My Computer][View][Folder Options][View][Hide file extensions for known file types] -- make sure that is not checked. That's for Win98, I don't remember where Win95 hid it.
Now, once you can see the files and the extension, simply copy them to the Diablo folder. Once there, you can rename them to the new naming scheme which is "multi_*.sv" where, again, * is a number from 0 to 9 (Windows will probably give you some kind of "Are you sure" message, just say "yes" [g]). Just be sure to put them in an empty slot (i.e., use a digit that is not already in use). If you've used all the digits already, you can move a character out of the way by renaming the file. For instance, if you have a character Argggh that is in file "multi_3.sv", simply rename the file "Argggh multi_3.sv" and Diablo will no longer see it. Then "multi_3.sv" will be available for either a new character or one of the ones you are restoring/transferring. BTW, the 0-9 order in the folder listing is just the inverse of how the characters are listed on the character selection screen.
OK, one gotcha is that if two characters have the same name, then only one (and I don't remember if its the high digit or the low) will show up. So be sure to use different names.
Now, if that still does not work, or if you just want to be neat about all this, open a MS-DOS prompt window. change directory to root CD \ then change directory down to the Diablo folder using the "CD" command to change directories and the "DIR /p" command to get your listing. When you get to the Diablo directory, type in attrib -r -a -h -s *.* This will change the file attributes on all the files in your Diablo directory so that they are not read-only, not archive, not hidden and not system. That should just about do the job.
Thanks, Pete. This has been a hot question lately and it's good to end the worry that people could have lost their extra characters.