12-07-2004, 12:09 PM
Negative Example: Acer
I've had my Acer Aspire 1603ELC since Oct. 20 2003. Since then it has been away to repair for 11 weeks.
First repair was after only 2 months, when the display refused to show proper colors and started to give me strange lines on it, until it really didn't show anything that made sense anymore.
This repair cost me 5 weeks of my guarantee time of 24 months.
Second repair request was on Oct. 23 2004. They managed to have the Notebook fetched by Oct. 29. It then lay around in the German repair department until Nov. 24 (!!!). Then the incoming of the Notebook was noted. I don't know how long it took them to repair a broken floppy drive, a loud cooler, a blinking akku lamp (akku inside), a not booting notebook that showed only a black screen and beeped all the time. All I know is that yesterday, Dez. 06, my local electronic dealer informed me that it has come back from repair, waiting for me to use it.
This repair cost me 6 weeks of my guarantee time of 24 months.
I'm a student and have to download a lot for my courses. This really hindered my studies. I'm definitely going to leave Acer alone for the next years now, because I think that's a bit blatant.
Greetings, Fragbait
I've had my Acer Aspire 1603ELC since Oct. 20 2003. Since then it has been away to repair for 11 weeks.
First repair was after only 2 months, when the display refused to show proper colors and started to give me strange lines on it, until it really didn't show anything that made sense anymore.
This repair cost me 5 weeks of my guarantee time of 24 months.
Second repair request was on Oct. 23 2004. They managed to have the Notebook fetched by Oct. 29. It then lay around in the German repair department until Nov. 24 (!!!). Then the incoming of the Notebook was noted. I don't know how long it took them to repair a broken floppy drive, a loud cooler, a blinking akku lamp (akku inside), a not booting notebook that showed only a black screen and beeped all the time. All I know is that yesterday, Dez. 06, my local electronic dealer informed me that it has come back from repair, waiting for me to use it.
This repair cost me 6 weeks of my guarantee time of 24 months.
I'm a student and have to download a lot for my courses. This really hindered my studies. I'm definitely going to leave Acer alone for the next years now, because I think that's a bit blatant.
Greetings, Fragbait
Quote:You cannot pass... I am a servant of the Secret Fire, wielder of the Flame of Anor. The Dark Flame will not avail you, Flame of Udun. Go back to the shadow. You shall not pass.- Gandalf, speaking to the Balrog
Quote:Empty your mind. Be formless, shapeless, like water. Now you put water into a cup, it becomes the cup. You put water into a bottle, it becomes the bottle. You put it in a teapot, it becomes the teapot. Now water can flow, or it can crash! Be water, my friend...- Bruce Lee
Quote: There's an old Internet adage which simply states that the first person to resort to personal attacks in an online argument is the loser. Don't be one.- excerpt from the forum rules
Post content property of Fragbait (member of the lurkerlounge). Do not (hesitate to) quote without permission.