Bioware Goes To Hell.

[Roland]

My main point was that it isnt' that bad if you leave it in context.

The point of GF is that you seem to like Blizzard products, and I seem to recall that you purchased War3 as well (may have you confused with something else).  So, if that is the case you obviously aren't as bothered by it as you say you are since GF was making poorly worded remarks before War3 came out.



I would like to know how you think they should have handled it?  Do you think they should just bend over backwards and fawn all over the place?  I realize the value of customer service, and I realize that others see the comments of Derker as much harsher than I do (I really don't think he was that rude when you look at the rest of the context).  I do hope that the customers that really find the ads or the comments a problem vote with their dollars.  Bitching about things on web boards really doesn't have much of an impact.

They are mutually exclusive. They have nothing to do with one another. As you seemed to have missed my point in my above reply, let me restate it:

Geoff Frazier is not in any way connected to the development team for any Blizzard game. As such, his commentary holds no bearing on the thoughts / actions of the development team, and as such has no real direct impact or connection to any Blizzard games. He's a webmaster, plain and simple. The fact that he's an outspoken jerk at times, and a self-proclaimed PR man of Blizzard says nothing for their games.

Do I agree with his choice to be so brash? No. Do I agree with Blizzard's apparant tolerance for it? No. But, it can be said they have other things to worry about than policing their webmaster. The difference, for the last time, is that Derek French IS A DEVELOPER OF THE GAME. He is DIRECTLY involved with the games, and is going out of his way to post on the forums. Instead of being thrilled that he is doing this, I am instead revolted due to his abrasive nature. The very fact that he is a part of the development team speaks volumes against the company as a whole for the sole reason that he is directly involved with the game-making process.

I understand completely your point with Geoff Frazier. My point is that they have nothing to do with one another. Sorry.

As for how I think he should have handled it, how about with politeness? Class? A little dignity? How about saying, quite simply, "We're sorry that you feel so intruded upon with the inclusion of the ads. We released the new splash screen for the expansion early to give you a taste of it. If you feel it is that much of an issue, make a note of it and send your comments to the following address (yes, they have an e-mail contact for complaints)." How f-ing hard is that? That's ALL he had to say, and all he SHOULD have said. But instead he sinks to the level of your average B.Net lamer and lashes out at his customer base? Poor business tactics, poor personal skills, poor judgement, and poor personality overall. If it weren't for the fact that this guy is on the Development Team, I'd ignore him like I do GF when he gets abrasive. But he's not just some Joe Shmoe. He works directly with the making of the game, and as such, I don't want to have anything to do with him. It's as simple as that.

Ironic that you, along with others, feel I am making a big deal out of this, when you're making a bigger deal out of my complaint with his attitude. I'm really getting sick and tired of repeating myself, and having to defend my position. I'm sorry if I'm coming across as rude or short-tempered, but everywhere this has come up in discussion, it seems someone has to throw a flame of some sort my way, belittling me for my viewpoint. Now tell me, why is that? And isn't that FURTHERING my point about how he reacted?

Again, I'm not personally aiming this at you. But I really am getting sick of people turning this around on me. I posted this to see what others thought, and because I thought it was an issue others might take interest in. Nothing more. I did not post it with the intent of starting huge, worthless debates over my personal opinion. I'm sorry, but you can't just nitpick my OPINION without having damn good backing to it, which frankly no one has showed other than "it's not as bad when taken in context", which I admit is true to a point, but even so, it was still poor manners, nonetheless.

To be blunt: Why am I being criticized simply because I don't want to buy games developed by someone who thinks he's better than his customers?