D3's difficulties get CNN coverage - again.

[Kurosu]

It nearly feels like an insult when a blue poster regularly makes updates such as "now you can buy Gold and Gems in the RMAH too!", but the actual issues of importance are not even being commented on.
Whether that is their intention or not, that's how it seems where their priorities lie, and IMHO, that's not what they should be doing right now.

Keep a few things in mind. First, there are different teams of people who work on different things. Second, a spokesperson doesn't want to say anything until something is definitely set in concrete -- in this case, a fix has been found and a date and means of distributing the fix has been agreed upon. Otherewise, they might set up expectations only to have them dashed, making the situation worse. Third, there is not only the current game to think about but also the development of future content patches, so they have to constantly juggle whether it is worth it to take someone working on future content off the project for an afternoon to track down a bug and fix it. It might be worth it to do so, but this is part of the calculation that they have to think about. Fourth, there is not only the issue that you are currently worried about, but the thousands of complaints, gripes, etc., that millions of players are expressing. What may seem absolutely critical to you may not rate as highly to many other people. (In this case, I personally agree with you that the damage issue should rate highly, though).

Your point have merit Mongo, it's just that it doesn't cost them anything just to communicate with the community.
Even just a blue post on their forum saying "we're aware of this issue and looking into it" followed up by "this is taking longer than we expected but..", etc, would be a huge improvement over complete silence.
The lack of communication is what causes dissatisfaction with so many, and that's definitely a problem with their PR section.
Having so many 500+ post threads about this issue and with none of them having any Blizzard presence, it really gives off the impression they simply don't care or are actively ignoring it.

If they just had one guy with some power being reasonable (rather than the often condescending tone some others take) and giving status updates regularly, I think their fora wouldn't be such a mess.